Your Team Should Be Shipping Work, Not Managing IT.
As your Fractional IT Operations Manager, we own employee onboarding, offboarding, access management, vendor coordination, and operational IT so leadership can focus on growing the business.
The IT leadership your company needs before you're ready for a
full-time hire.
Built for ad-tech and media companies with 25–100 employees.
Luis Puello — Founder, ITXpress
Running IT operations for ad-tech and media companies on the East Coast
Built and Proven at Pixability.
20
hrs/week
Reclaimed for Pixability's CTO
1
IT Operator
Supporting a 120+ person global ad-tech company.
Pixability's Stack: Before & After
| Before ITXpress | After ITXpress |
|---|---|
| ❌ Spreadsheet device tracking | ✅ Centralized device management |
| ❌ Multiple passwords across applications | ✅ One identity for every employee |
| ❌ Manual offboarding | ✅ Consistent access removal every time |
| ❌ Days to onboard a new hire | ✅ Day-one-ready employees |
What Changes.
When You Onboard.
From day one, your IT just works. Here's what that looks like in practice.
New Hires Ready
Day One
New employee starting Monday?We coordinate accounts, access, devices, and applications before they walk in, so they can be productive from their first day.
Departure Management
When an employee leaves, we coordinate access removal, data retention, licensing, and offboarding procedures to ensure a clean and secure transition.
IT Issues Off Your Plate
From employee access requests to vendor coordination and day-to-day IT administration, we own the operational work that keeps your business moving.
Security & Access Management
We maintain employee access, review permissions, and help ensure your environment remains organized, secure, and audit-ready.
What Happens After You Book
From first call to fully running IT in 30 days.
1. Free IT Health Check
30 minutes on Google Meet.We map your current stack identity, devices, onboarding process and identify your three biggest gaps. No pitch. No commitment. Just clarity.Next: We align on priorities and schedule your ramp.
2. The 30-Day Foundation Build
We get to work immediately.First 30 days we clean up user identities, lock down app access, deploy MDM, and build your onboarding and offboarding workflows. By day 30 your IT foundation is solid.
3. We Run It From Here
Once the foundation is built we take over completely.New hires set up. Departures locked down. Tickets handled. You send us a name and a start date. We handle everything else.Every month. Flat fee. No surprises.
IT Foundation Sprint
Build the operational foundation your company needs to scale.
Starting at $7,500
✅ Employee Onboarding Process
✅ Employee Offboarding Process
✅ Identity & Access Management
✅ Device Management
✅ Security Baseline Review
✅ SaaS & Vendor Inventory
✅ IT Documentation
✅ 90-Day IT Roadmap
🔥Most Popular
Fractional IT Operations Manager
We own the operational IT function so your leadership team can focus on growth.
Starting at $3,500/month
✅ Employee Onboarding & Offboarding
✅ Access Management
✅ Device Management
✅ SaaS Administration
✅ Vendor Coordination
✅ Operational IT Requests
✅ Security Initiatives
✅ IT Planning & Roadmap
✅ Quarterly Business Reviews
About Me.
Built for growing companies that need real IT leadership without hiring full time.
I'm Luis Puello, founder of ITXpress.
I built and manage the entire IT infrastructure for Pixability a 200+ person global ad-tech company. Okta SSO, Hexnode MDM, onboarding, offboarding, helpdesk. One operator. Running all of it.
I started ITXpress because every growing ad-tech and media company hits the same wall. IT tickets piling up. Devices unmanaged. Leadership doing work they shouldn't be doing.
I fix that. Permanently.
The ITXpress Guarantee
If your team isn't fully out of the IT trenches within 90 days devices managed, onboarding automated, tickets handled we keep working at no additional charge until they are.
We only work with companies we know we can help. If we take you on, we're committed to the outcome.Currently accepting 2 new clients for Q3.
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